‘Comedy of errors.’ SC homeowner installs plastic tub after HOA won’t provide mailbox
Kenn and Wendy Francis haven’t received their mail for the last 21 days.
It’s not because the Conway couple didn’t change their address. Instead, the Homeowners Association has yet to provide them a mailbox nearly a month after they moved into their new home in the Wild Wing Plantation.
So Kenn Francis installed a makeshift mailbox – a plastic food container with their address written on either side and then placed atop three metal poles. A cardboard sign attached says: “16 days without the HOA installing our mailbox... sorry neighbors – you don’t deserve to look at this.”
The picture of the mailbox was posted on a social media site that criticizes Waccamaw Management company. Waccamaw Management operates Wild Wing Plantation.
The Francises closed on their home in September, having moved from a neighborhood that didn’t have an HOA.
Kenn Francis said being in an HOA neighborhood is unique for the couple, but he isn’t concerned about receiving fines.
“I’m that type of homeowner that doesn’t want to do anything wrong, and I don’t want to get fines,” he said.
However, having to continually ask for and not receive items, such as a mailbox, has been challenging.
Francis claims he has had at least eight conversations with the neighborhood manager and three personal visits to the management company office about the issue.
The issue is that Francis just can’t put up his own mailbox. It is dictated in HOA bylaws and community standards – which Francis currently doesn’t have – that homeowners must install a certain type of mailbox for consistency.
It is Francis’ understanding that the HOA is responsible for installing the mailbox.
However, according to Quisha Cutillar with Waccamaw Management, it is the homeowners’ responsibility to purchase a signature mailbox from a local company and have it installed.
Francis said he was never told that, not to mention he has yet to receive the “welcome packet” that is usually given to homeowners in such HOA communities which outlines rules and regulations. He blames the HOA and property management for the “comedy of errors.”
Cutillar said it usually takes six to eight weeks after closing before homeowners receive such a packet.
Francis has since taken down the plastic container and has replaced it with a $17 mailbox that now sits on PVC pipe.
“At this point, I just need my mail,” Francis said. “I’m missing out on things that could potentially be important in my life.”
After days of trying to get a mailbox, Francis reported on Oct. 15, 2025, after The Sun News story published, that he received a mailbox from the HOA, and it was installed.
This story was originally published October 15, 2025 at 10:07 AM.
