December 21, 2012

Froma Harrop | Online and in your face

They don’t like the crowds, the traffic, the parking chaos. They dislike the sameness – the same mall chain stores piping in the same holiday music and selling the same made-in-China sweaters, whether in Spokane, Indianapolis or Raleigh. They stress out when waiting for someone to take their payment. Small wonder that 45 percent of consumers are doing at least some holiday shopping this year via the Internet, according to the Deloitte consulting firm.

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