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August 5, 2014

Longer lines expected next month as auditor, treasurer implement new computer system

CONWAY Beginning September, visitors to the Horry County auditor’s and treasurer’s offices can expect longer wait times because a new computer system is being installed.

CONWAY Beginning September, visitors to the Horry County auditor’s and treasurer’s offices can expect longer wait times because a new computer system is being installed.

Horry County Auditor Lois Eargle announced Tuesday that her office and the treasurer’s office have been training for about the last six weeks to get ready for the transition to a computer system provided by Spartanburg-based QS/1.

“Change is not easy,” Eargle said at a press conference. “We felt like we had to change systems.”

The new computer system replaces the current system, which has been in use for more than 20 years. Eargle said the move will also allow her office to get rid of the lone electric typewriter used for Homestead Exemption forms.

QS/1 was chosen because of its proximity to Horry County and its experience in 29 of the state’s 46 counties. The new system will help with real/personal and vehicle tax calculations, dealer affidavits, Homestead applications, vehicle valuing and high-mileage discounts.

“One thing that we’re going to ask of the citizens of Horry County is to have patience,” Eargle said. “As you all know, being put into a new system is going to take time. Some may have to stand in line a little longer and it may not be as efficient as we are right now.”

Once employees get used to the system, it will eventually make both offices more efficient, Eargle said.

Angie Jones, deputy treasurer for Horry County, said the start-of-September rollout is not set in stone.

“It could be pushed back a couple of weeks,” Jones said. “Right now, it’s Sept. 2.”

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