What if all bars adopted the Uber mentality and allowed the bartenders to review all the customers that sat at the bar?
If you tipped well, ordered politely and did not bother anyone else, you would be more welcomed and get preferred seating at your local watering hole. If you were rude, did not tip and used your position of pseudo-power to sling derogatory comments at the bartender, you received a Scarlet Letter of sorts that let everyone know what a D-bag you were.
Would that change the way that some people act toward the hospitality work force?
Here is the problem.
When you walk into a bar, our expectation is to be served. That is why it is called the “service industry.” There is nothing wrong with that.
Just because their position requires them to serve others, which is a noble profession in any industry, they should not be expected to put up with antics of disrespect or harassment from paying customers.
However, feeling entitled to good service while you treat the employees as servants is where things get messy. If you act like you are better than the person pouring your drink because you have the power of leaving a tip, you should just stay at home. Probably alone. Probably with a bag of stale chips, dirty socks and enough Febreeze to drown a puppy.
The people that work in the service industry make good money. In Myrtle Beach, they make more than most of us nine to fivers. That is a fact. Just because their position requires them to serve others, which is a noble profession in any industry, they should not be expected to put up with antics of disrespect or harassment from paying customers.
In almost every bar in town, there is a regular that treats the bartenders, most of the time the female bartenders, inappropriately. They expect free drinks, over pours of liquor and they make comments to the staff that are sexual in nature and way out of the world of possibility. The dirty old man syndrome.
If you are a regular at a bar and you do not know who the guilty party is, it is you.
The reason things do not change now is because we are so caught up in not offending the customer that we will tolerate abuse towards our staff, ourselves and our friends so that we do not get a bad review.
If bartenders had a publicly accessible rating system for their customers, I am willing to bet this behavior would change quickly. The reason things do not change now is because we are so caught up in not offending the customer that we will tolerate abuse towards our staff, ourselves and our friends so that we do not get a bad review.
What are we so afraid of? That the person we hate to see walk in the bar stops coming?
It is time to put everyone on the same field of play. When you walk in and your “Customer Profile” pops up for everyone to see, I am willing to bet the dirty comments and bad tips will subside.
Do not read this as a way to give poor service. If you want the money, you have to give good service. That is the exchange. That is how customers rate the service staff. Servers that drive nice cars or provide for their family very well are, probably, really good servers. Appreciate them.