Emphasize respect for customers

January 10, 2013 

After ordering a grilled chicken salad at a local dine-in deli recently and discovering that the chicken was a chicken cold cut, I asked for a manager and a young man came and asked what was wrong.

I expressed my disappointment and started to walk back to my family. He immediately made a face and smirked behind my back. Other people, as well as my family, saw his performance and told me about it. I went back up to the counter and told him he was rude and disrespectful and asked for his name which he would not give me.

After dropping my family off at my home, I went back to the restaurant and asked again for the manager. This time another man came out and said he was the general manager and had been informed of the complaint by the younger man I had spoken to earlier. I told him that at this point, the food was the least of his problems, but that he had an issue with the way his protege handled things. Without so much as an “I’m sorry for any inconvenience” this general manager told me I was taking this to a “different level.”

At this point I told him that I was not looking for any free food but just an apology but was again told that I was taking this to a “different level.”

I think that the restaurants in Myrtle Beach need to remember that after the tourists are gone it is the senior citizens and locals that help them get through the winter and that a little respect goes a long way.

Needless to say, even if I had been offered a free meal, I’d rather not dine at this establishment again.

The writer lives in Myrtle Beach.

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