FAQs regarding The Sun News Plus

Staff reportNovember 2, 2012 

Q. What is The Sun News Plus?
A.
The Sun News + provides immediate and unlimited access to all content on our newspaper’s website (Myrtlebeachonline.com), our mobile site (m.myrtlebeachonline.com), our iPhone and Android apps, and our electronic replica edition (E-Edition), in addition to your printed newspaper subscription. The Sun News Plus bundles all the ways you can read The The Sun News’s content into one price.

Q. How does the digital subscription work?
A.
With a digital subscription, you will have unlimited access to all digital content. Without a digital subscription, you will have unlimited access to some portions of our site, including the Home Page, section fronts, Dealsaver and all advertising. Access to some other content will be limited to 15 pages every 30 days. Once you reach the 15-page limit, you’ll need to subscribe or wait 30 days to view additional content.

Q. What are my digital subscription options?
A.
There are several options. The Sun News newspaper subscribers can add the digital bundle with unlimited digital access. If you want digital-only access, without a print subscription, the digital bundle alone is $6.95 per month (or $69.95 per year if paid annually). For occasional readers, a one-time, one-month trial is available for 99 cents.

Q. What if I already renewed my newspaper subscription? Do I have to pay extra now?
A.
The digital bundle charges will begin with your next renewal. If you’ve already made your payment for 13, 26 or 52 weeks you’ll have access to the digital package without charge until your next subscription payment is due.

Q. How do I access my digital subscription?
A.
Once you purchase your digital subscription, you will be logged in to your account from the device you used to make the purchase. You don’t have to do anything else to access the Myrtlebeachonline content.

However, if you switch to another device or clear your login data, you may be asked to subscribe. If that happens, simply click the “Sign In” button on the top left corner of that screen and enter your e-mail address and the password you selected.

Q. Can I comment or read the comments without paying for a digital subscription?
A.
You may, until you reach 15 free pages. After that, you’ll need a digital subscription.

Q. Will I be able to use my free Myrtlebeachonline iPhone or Android app without paying for a digital subscription?
A.
A digital subscription will allow you unlimited access to all content on the apps and to our E-edition.

Without a digital subscription, you will have unlimited access to some content, including the Home Page, section fronts, Dealsaver and all advertising. Access to other content will be limited to 15 pages every 30 days. Once you reach the 15-page limit, you’ll need to subscribe or wait 30 days to view additional content.

Q. What if I don’t want digital access?
A.
Most of our readers use Myrtlebeachonline.com or our mobile apps, so bundling them makes sense. But if you never use the website, don’t have a smartphone or tablet, you can opt out of the digital portion. To opt out, just call us at 866-780-0786. However for just pennies a day you can keep the digital access and let a family member use it. Do you have children away at college or that have relocated? This is a perfect way for them to connect to the Grand Strand.

Q. What happens if I use only a few of my “free” pages when the month runs out?
A.
The count starts over every 30 days, not on a monthly calendar.

Q. Can everyone in my household use the same digital account?
A.
Yes. Your digital subscription can be shared with up to five mobile app users.

Q. Is access to the e-Edition included in my digital subscription?
A.
Yes. Just enter the account information for your digital subscription when prompted. For the iPad e-Edition, customers also need to subscribe through iTunes.

Q. I subscribe to The Sun News newspaper, but not for all 7 days. Do I still receive the home delivery discount for a digital subscription?
A.
Yes. All home delivery subscribers can add the digital bundle. Your digital access is good 24 hours a day, seven days a week.

Account Management FAQ
Q. What is The Sun News +?
A.
The Sun News + is our e-commerce system for digital subscriptions. When you subscribe to Myrtlebeachonline.com, you will create a Press+ account, and Press+ will charge your credit card for the subscription amount. The charge will appear on your credit card statement as “Press Plus” in the amount you have selected for your subscription.

Q. If I have a computer at home and a computer at my office, do I need to purchase two digital subscriptions?
A.
No. You can log in using your account username and password from wherever you access the Internet.

Q. Can everyone in my household use the same account?
A.
Yes, you can use the same account for all your family members.

Q. Is the popup “subscribe” window a secure URL?
A.
Yes. If you right-click on the window and “view frame info” or “frame source,” you'll see it's an https URL.

Q. How will digital subscriptions be billed?
A.
We accept major credit cards. Subscriptions are billed every 30 days for monthly subscriptions or every 360 days for annual subscriptions. Your subscription renews automatically, and you are charged in advance of each billing cycle unless you cancel.

Note: Because Press+ is managing the billing for your digital subscription, the charge on your credit card statement will say “Press Plus” rather than The Sun News.

Q. Can I pay by check, invoice, or PayPal?
A.
No. All payments are via credit card.

Q. What is the cancellation policy?
A.
You may cancel your subscription at any time. When you cancel, we will stop charging your account the following billing cycle. Your unlimited access will continue for the remainder of the current 30-day period. Afterward, you will still be able to view 15 pages per 30-day period on Myrtlebeachonline.com at no charge, just like any other visitor.

Q. How do I sign in to my account once I’ve subscribed?
A.
You are automatically signed in as soon as you subscribe; there isn’t anything further you need to do. If you are prompted with a message to subscribe at a later time, you can log in with the account you created. If you subscribed at one computer and would like to sign in at a different computer (e.g. home and work computers), go to http://myrtlebeachonline.com/plus and click “Sign In.”

Q. How do I access my digital subscription account?
A.
To access your account, follow these steps: 1. Click “My Account” at http://www.mypressplus.com 2. Log in with your email address and password

Q. What do I do if I forgot my password?
A.
To reset your password, follow these steps: 1. Go to https://accounts.mypressplus.com 2. Click “Forgot password” 3. Enter your email address and click “Submit.” This will send you an email with a link to reset your password. 4. After clicking the link, you will be prompted to enter and reconfirm your new password. 5. Click “Submit” and your password will be updated

Q. How do I modify my payment information?
A.
To modify your payment information, follow these steps: 1. Click “My Account” at http://www.mypressplus.com 2. On the “Account Summary” page, select “Modify Payment Information” 3. Confirm that the cardholder name and billing zip code of your credit/debit card are correct 4. Enter your card number and expiration date 5. Click “Submit” and your payment information will be updated

Q. How do NIE teachers access the E-Edition?
A.
Registered NIE teachers should contact us at 843.626.0247 to be given unlimited access to the web site and the E-edition for use in the classroom.

Q. What if I have further questions?
A.
For questions about your print subscription, or for more information about why we are charging for digital access, please contact our customer service department at: http://www.myrtlebeachonline.com/contact/ For help accessing your digital subscription, please contact Press+ customer service at http://www.mypressplus.com/contact. To sign up for a digital subscription, visit http://myrtlebeachonline.com/plus.

Q. How do I make Myrtlebeachonline.com my home page?
A.
If you already have Myrtlebeachonline.com as your home page, you won’t have to do a thing. If not, to make Myrtlebeachonline.com your home page, follow these instructions depending upon the web browser you use:

Microsoft Internet Explorer Version 7 (or higher)
*Select the small black arrow beside the “house” icon.
*Select “Add or Change Home Page”
*Select “Use this webpage as your home page” (if you are on Myrtlebeachonline.com)
*Click “Yes”

Mozilla Firefox 3 (or higher)
*Click on Tools, then Options
*Select the General icon
Where it says “Home Page”, manually type the URL http://myrtlebeachonline.com in the text box or, if you’re already on Myrtlebeachonline.com, select the “Use Current Page” button.

Google Chrome 7 (or higher)
*Select the wrench icon in the upper right hand corner.
*Click on the “Basics” tab (select Settings for older versions of Chrome)
*Under “Home Page” either type the URL http://www.myrtlebeachonline.com in the text box of, if you’re on Myrtlebeachonline.com, click on the “Use Current Page” button.
*Click and close.

Safari Browser 4 (or higher)
*Click on “General Safari Settings” on the status bar in the far right.
*Choose “Preferences”
*Choose the “General” icon
*In the “Home Page” box, manually type the URL http://www.myrtlebeachonline.com .
*Click the red X in the upper right corner to close the window.

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